FAQs

Delivery times depend on your location in Canada.

For same-day shipping ordered before 3 p.m.

Keep in mind that weekends and holidays are not considered working days by Sensations Plus or Canada Post.

During sales, vacation or statutory holidays, additional processing time may be required.

We accept the following methods of payment:

Payment by credit card

• Visa
• MasterCard
• Amex

Payment with prepaid cards

• Visa
• MasterCard

PayPal payment methods

Use your bank account, credit card, Visa debit card or PayPal balance.

You choose how to pay online, and don't worry, you'll continue to receive the rewards associated with your credit card.

Sezzle payment methods

Pay for your purchases over 6 weeks with 0% interest or choose to pay monthly.

• 4 interest-free payments

Pay later and build credit responsibly

Sezzle is committed to financially empowering the next generation, one payment at a time.

Virement Interac par DirectPay

Customer payments are secured in real time, guaranteed 100% risk-free by Interac bank transfer.

This service only works with banking services, not with Desjardins caisses for the time being.

All these payment methods are secure and safe for your security and your personal information.

We help you get more out of life with your secure payments with our business partners in payment methods.

Discreet shipping is important to many of us. The shipping label will simply indicate your address and our Canada INC no information about the nature of the store will be written. Some orders can be packed in bubble envelopes or boxes.

Delivery is free for orders over 99 $ (before tax and after application of the promo code), otherwise the cost is only 10 $ plus tax.

We ship via Canada Post. Once your order has been processed, a Canada Post link will be sent to you.

Our system will not retain orders with out-of-stock items.

Any unavailable items will be removed from your order, charges will be refunded and you will receive an email notification.

Unfortunately, we cannot cancel your order once it has been processed.

If you no longer wish to receive the order, we suggest that you mark the package as Returned to Sender and reject the order upon delivery.

You can also take the unopened package to the carrier and let them know that you are refusing delivery.

All orders are considered used once the shipping box is opened and will not be accepted by our warehouse.

Please make sure the shipping box remains sealed.

If the package comes back to us, we will refund the order less the delivery costs (the non-refunded delivery costs are the costs in force at Canada Post.)

Due to the intimate nature of the items we sell, we cannot return or exchange any toys and products purchased unless they are defective. It is for the health, safety and peace of mind of our customers.

Any item designed to come in contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used and therefore cannot be returned.

If an item is found to be defective within 10 days of purchase, we will replace it with the same item. The item must not have been used for an exchange or refund.

Please click here to contact us in order to let us know about the problem. Will provide us with instructions for returning the product to us. When sending an email regarding a defect, please include the following information, your order number, which can be found in the top corner of your invoice as well as your name and the nature of the defect.

Once the defective item is received at our warehouse (customer will be responsible for the cost of shipping the item to us), we will promptly send you a new replacement for free once the return is received and processed. Any returned item must have ALL original parts and packaging, batteries if there are batteries, cords, remote control, unused warranty cards, instructions, etc.

In most cases, your order is processed and shipped the same day so that you receive it promptly. Therefore, there is no way to cancel an order once it has been processed.

Once the order is processed and shipped, we can no longer change the address.

In most cases, if the order cannot be delivered due to an incorrect address or the package is not claimed, the package will be returned to us by the carrier. All returned orders will be refunded less shipping and handling costs for the outward and return (We will charge you the amount that Canada Post will charge us for the return of your package), They will be at your expense. We CANNOT reship.

Unfortunately, the very personal and hygienic nature of our products means that we do not offer a satisfaction warranty. Sales are final, because after a return we can not resell the product, it go in the trash directly.

A: Yes we have 4 stores in the Outaouais region.

Gatineau:

Address: 205 Rue Bellehumeur, Gatineau, Qc, Canada, J8T 3P4

Phone number: 819-246-4848 Sans Frais: 1-866 243-9919

Aylmer:

Address: 4 rue Belmont Aylmer
Gatineau, Qc, Canada, J9H 6J5
Phone number: 819 682-2262

Masson-Angers:

Address: 1100 ch. Montréal O (Route 148) Masson-Angers, Gatineau, Qc, Canada, J8M 2A9

Phone number: 819-986-1623

Hull:

Address: 569, boul. St-Joseph, Hull, Gatineau, QC J8Y 4A1

Phone number: 819-770-1158

You can reach us by e-mail from Monday to Sunday (excluding public holidays).

Courriel: info@sensationsplus.com

Do not hesitate to contact us by phone at the toll free number 1-866 243-9919. du lundi au vendredi de 10H00 a 17h00

Our opening hours for Gatineau are from:

Monday to Tuesday: 10 a.m. to 6 p.m.

Wednesday to Friday: 10 a.m. to 8 p.m.

Saturday: 10 a.m. to 5 p.m.

Sunday: 12:00 to 17:00

Our stores in Hull, Aylmer and Masson-Anger are from:

Monday to Wednesday: 10 a.m. to 6 p.m.

Thursday to Friday: 10 a.m. to 8 p.m.

Saturday: 10 a.m. to 5 p.m.

Sunday: 12:00 to 17:00

The silicone lubricant is hypoallergenic, its feel is silky, it does not dry and it does not stick. Silicone lubricant is ideal for women with vaginal dryness, massage, anal penetration, sensitive skin, etc. Attention, however, it is not compatible with silicone accessories. 

The water-based lubricant is offered in many types of texture ranging from very liquid to jelly. This one recalls the natural lubrication, it dries with the time and it is the lubricant of choice to ally with the erotic accessory. 

Hybrid Lubricant is a combination of water-based lubricant and silicone-based lubricant. It is made with a majority of water-based lubricant which gives it a more natural texture and allows it to be compatible with all your erotic accessories. The small quantity of silicone-based lubricant inside offers a silky and long lasting effect to the hybrid lubricant. 

Anal lubricant is available in water-based or silicone versions. Its thicker texture makes it durable and some companies add a hint of Benzocaine to reduce sensitivity, menthol or anything at all. We suggest not to use it for vaginal penetration.

The flavor lubricant is actually a water based lubricant. Use it for oral sex, but beware that some women do not tolerate it during penetration, while some see no disadvantage. 

Yes!!! Actually, it's a personal choice, but it's highly recommended to use an antibacterial cleaner designed for erotic accessories.

Traditional cleaners (dish soap, body soaps, hand soaps, etc.) leave residue on your accessories, which in many women causes vaginal heating or infections, since the soap reactivates on contact with the skin. vaginal lubrication. Traditional soaps are also found to be too powerful for your accessories which can cause premature deterioration of the equipment. 

It is ideal to use an antibacterial cleanser designed to wash your erotic accessories or your menstrual cups, they are safe for vaginal flora as it leaves no residue after rinsing and does not cause premature deterioration of the material of your sextoy.

Rechargeable accessories require recharging prior to first use for a minimum of 2 hours to a maximum of 24 hours. Then recharge as needed for approximately 2 hours. 

It is important for warranty accessories to keep the box and receipt for the manufacturer's lifetime warranty. 

Always make sure you have a lubricant compatible with the material of your accessories if you need it. 

The use of a water-based or hybrid lubricant is strongly recommended with a masturbator. 

The use of an anal lubricant is always recommended when using an anal accessory or during penetration. 

Most of the accessories have the inscription "Waterproof" in fact this indicates that the material is splash resistant, but not completely waterproof. Only the indicated accessories that are completely waterproof can be used soaked underwater. 

Buying an erotic accessory can sometimes be complex as the choice is vast, choosing the item that takes us directly to the seventh heaven sometimes requires a bit of thought, to guide you here are some shopping tips:

-When you want to buy an accessory analyze your needs, what you want to stimulate, and what are the effects you are looking for. 

- Set an approximate budget. 

- Forget stereotypes, for example: the wider it is, the better. 

-Make sure you have the necessary tools for maintenance such as a proper lubricant and cleaner. 

- Trust your instinct and what attracts you is a bit like choosing a new partner, have fun! 

The only limits are those that are imposed! Then, in this vast universe of passion and pleasure, each accessory will give its lot of happiness. All tastes are in nature so to maximize your experience, here are some tips to use your sextoy:

For maximum comfort use a lubricant. We suggest always cleaning your accessory before and after each use with a proper cleanser. If your accessory is rechargeable, charge it before your first use. Give your accessory more of a chance, it's a bit like a new partner or sometimes you have to adapt. Try your accessory in more than one position and more than one way.