A: Delivery times depend on your location in Canada.

For same day dispatch ordered before 3 p.m.

Keep in mind that weekends and holidays are not considered working days by Sensations Plus or Canada Post.

During sales, holidays or statutory holidays, additional processing time may be required.

A: We accept the following methods of payment:

Credit cards

• Visa
• MasterCard
• Amex

Payment by Prepaid Cards

• Visa
• MasterCard

PayPal Payment Methods

Use your bank account, credit card, Visa debit card or PayPal balance.

You choose how to pay online, and don't worry, you'll continue to receive the rewards associated with your credit card.

Sezzle payment methods

Pay over 6 weeks with 0% interest or choose to pay monthly.

• 4 interest-free payments

Pay later and build credit responsibly

Sezzle is committed to financially empowering the next generation, one payment at a time.

Transfer Interac by DirectPay

Customer payments are secured in real time, guaranteed 100% risk-free by Interac bank transfer.

This service works only with banking services, not with Desjardins caisses for the moment.

All these payment methods are secure and safe for your security and your personal information.

We help you get more out of life with secure payments from our payment partners.

A: Discreet shipping is important to many of us. The shipping label will simply state your address and our Canada INC no store nature information will be listed. Some orders may be bubble-wrapped or boxed.

A: Shipping is free on orders over $99 (before tax and after promo code is applied), otherwise the cost is only $10 plus tax.

A: We ship via Canada Post, Once the order is processed, a Canada Post link will be sent to you.

A: Our system will not hold orders with out-of-stock items.

Any item not available will be removed from your order, the costs will be refunded and you will receive an email notification.

A: Unfortunately, we cannot cancel your order once it has been processed.

If you no longer wish to receive the order, we suggest that you mark the package Return to Sender and refuse the order upon delivery.

You can also return the unopened package to the carrier and notify him that you refuse delivery.

All orders are considered used once the shipping box is opened and will not be accepted by our warehouse.

Please make sure the shipping box remains sealed.

If the package is returned to us we will refund the order minus delivery costs (non-refunded delivery costs are Canada Post fees.)

A: Due to the intimate nature of the items we sell, we cannot return or exchange purchased toys and products unless they are faulty. This is for the health, safety and peace of mind of our customers.

Any item designed to come into contact with any part of the body or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used and therefore cannot be returned.

A: If an item is found to be faulty within 10 days of purchase, we will replace it with the same item. The item must not have been used to have an exchange or refund.

Please click here to contact us to let us know about the problem. Provide us with instructions for returning the product to us. When emailing about a defect, please include the following information, your order number, which can be found at the top corner of your invoice, along with your name and the nature of the defect.

A once the defective item is received in our warehouse (customer will be responsible for the cost of shipping the item back to us), we will promptly send you a new replacement free of charge once the return is received and processed. Any returned item must have ALL original parts and packaging, batteries if there are batteries, cords, remote control, unused warranty cards, instructions, etc.

A: In most cases, your order is processed and shipped the same day so you receive it quickly. Therefore, there is no way to cancel an order once it has been processed.

Once the order has been processed and shipped, we cannot change the address.

In most cases, if the order cannot be delivered due to an incorrect address or the package is not claimed, the package will be returned to us by the carrier. All returned orders will be refunded less shipping and handling costs for the outward and return (We will charge you the amount that Canada Post will charge us for the return of your package), They will be at your expense. We CANNOT reship.

A: Unfortunately, the very personal and hygienic nature of our products means that we do not offer a satisfaction guarantee. Sales are final, since following a return we cannot resell the product, it ends up in the trash directly.

A: Yes we have 4 stores in the Outaouais region.

Gatineau:

Address: 205 Rue Bellehumeur, Gatineau, Qc, Canada, J8T 3P4

Telephone: 819-246 -4848 Toll Free: 1-866 243-9919

Aylmer:

Address: 4 rue Belmont Aylmer
Gatineau, Qc, Canada, J9H 6J5
Telephone: 819 682-2262

Masson-Angers:

Address: 1100 ch. Montreal O (Route 148) Masson-Angers, Gatineau, Qc, Canada, J8M 2A9

Telephone: 819-986-1623

Hull:

< strong>Address: 569, boul. St-Joseph, Hull, Gatineau, QC J8Y 4A1

Phone: 819-770-1158

A: You can reach us by email from Monday to Sunday (excluding public holidays).

Email: info@sensationsplus.com

Also feel free to contact us via Telephone at the toll-free number 1-866 243-9919. Monday to Friday from 10 a.m. to 5 p.m.

A: Our opening hours for Gatineau are:

Monday to Tuesday: 10:00 a.m. to 6:00 p.m.

Wednesday to Friday: 10:00 a.m. to 8:00 p.m.

Saturday: 10:00 a.m. to 5:00 p.m.

Sunday: 12:00 p.m. to 5:00 p.m.

For stores in Hull, Aylmer and Masson-Anger are from:

Monday to Wednesday: 10 a.m. to 6 p.m.

Thursday to Friday: 10 a.m. to 8 p.m.

Saturday: 10 a.m. to 5 p.m.

Sunday: 12 p.m. to 5 p.m.

A: Yes, you can reserve your démonstrations ici

R: Oui vous pouvez faire votre demande ici.

A: Silicone lubricant is hypoallergenic, it feels silky to the touch, it won't dry out, and it won't stick. Silicone lubricant is ideal for women struggling with vaginal dryness, massage, anal penetration, sensitive skin, etc. Please note, however, it is not compatible with silicone accessories. 

The water-based lubricant is offered in many types of texture ranging from very liquid to jelly. This one recalls the natural lubrication, it dries with the time and it is the lubricant of choice to ally with the erotic accessory. 

Hybrid Lubricant is a combination of water-based lubricant and silicone-based lubricant. It is made with a majority of water-based lubricant which gives it a more natural texture and allows it to be compatible with all your erotic accessories. The small quantity of silicone-based lubricant inside offers a silky and long lasting effect to the hybrid lubricant. 

Anal lubricant is available in water-based or silicone versions. Its thicker texture makes it durable and some companies add a hint of Benzocaine to reduce sensitivity, menthol or anything at all. We suggest not to use it for vaginal penetration.

The flavor lubricant is actually a water based lubricant. Use it for oral sex, but beware that some women do not tolerate it during penetration, while some see no disadvantage. 

A: Yes !!! In fact, it's a personal choice, but it is highly recommended that you use an antibacterial cleanser designed for erotic accessories.

Traditional cleaners (dish soap, body soaps, hand soaps, etc.) leave residue on your accessories, which in many women causes vaginal heating or infections, since the soap reactivates on contact with the skin. vaginal lubrication. Traditional soaps are also found to be too powerful for your accessories which can cause premature deterioration of the equipment. 

It is ideal to use an antibacterial cleanser designed to wash your erotic accessories or your menstrual cups, they are safe for vaginal flora as it leaves no residue after rinsing and does not cause premature deterioration of the material of your sextoy.

Rechargeable accessories require recharging prior to first use for a minimum of 2 hours to a maximum of 24 hours. Then recharge as needed for approximately 2 hours. 

It is important for warranty accessories to keep the box and receipt for the manufacturer's lifetime warranty. 

Always make sure you have a lubricant compatible with the material of your accessories if you need it. 

The use of a water-based or hybrid lubricant is strongly recommended with a masturbator. 

The use of an anal lubricant is always recommended when using an anal accessory or during penetration. 

Most of the accessories have the inscription "Waterproof" in fact this indicates that the material is splash resistant, but not completely waterproof. Only the indicated accessories that are completely waterproof can be used soaked underwater. 

Buying an erotic accessory can sometimes be complex as the choice is vast, choosing the item that takes us directly to the seventh heaven sometimes requires a bit of thought, to guide you here are some shopping tips:

-When you want to buy an accessory analyze your needs, what you want to stimulate, and what are the effects you are looking for. 

- Set an approximate budget. 

- Forget stereotypes, for example: the wider it is, the better. 

-Make sure you have the necessary tools for maintenance such as a proper lubricant and cleaner. 

- Trust your instinct and what attracts you is a bit like choosing a new partner, have fun! 

The only limits are those that are imposed! Then, in this vast universe of passion and pleasure, each accessory will give its lot of happiness. All tastes are in nature so to maximize your experience, here are some tips to use your sextoy:

For maximum comfort use a lubricant. We suggest always cleaning your accessory before and after each use with a proper cleanser. If your accessory is rechargeable, charge it before your first use. Give your accessory more of a chance, it's a bit like a new partner or sometimes you have to adapt. Try your accessory in more than one position and more than one way.